Legal

Terms & conditions

These terms cover the use of this website and the quotes it produces. The specific commercial terms for your trip, what is included, the payment schedule and the cancellation charges, are set out in the written quote a consultant sends you, and those take precedence over anything here.

Travo · last updated 3 October 2026

Quotes and availability

Prices shown on this website are real prices calculated for the dates and group size given, but they are quotations, not confirmed bookings. Availability of hotels, guides and vehicles is confirmed by a member of our team before anything is held for you. Until you receive written confirmation from a consultant, no booking exists.

A quotation is valid for the period stated on it. Prices can change after that point because the underlying hotel and transport rates change by season and by date.

What a price includes

Unless the quote says otherwise, prices are for land arrangements only and exclude international flights. The inclusions listed against a package on this site, accommodation, transport, guiding, entrance fees and similar, are what that price covers. Anything not listed is not included.

Prices are quoted per person based on the group size given. Changing the number of travellers changes the price per person, because vehicle and room costs are shared differently.

Booking and payment

You can send a booking request from any tour page. The request holds the price shown for up to seven days, or less when the trip starts soon; the exact time is shown before you send it. A booking request is not yet a booking: a consultant checks availability and confirms in writing.

Once a consultant confirms, a deposit of 30% of the trip price secures your booking, and the balance is due at least 48 hours before your trip starts. This website never asks for payment card details: payment is made through the secure payment page or method set out in your confirmation.

General

  • Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • Please make sure that the passport of all guests travelling is valid for at least 6 months before the date of travel and that they are eligible to obtain an on-arrival visa or e-visa.
  • Granting of visa and entry to a certain country are solely at the discretion of the Embassy and the immigration department of that country. Travo shall not be liable for any outcome arising from their decisions.

Hotel

  • At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges.
  • Guest will be responsible for any damages done in the hotel room or on the property premises during their stay, and they shall be fined according to the hotel policy.

Tours and Transfers

  • The cost and ticket issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote.

Hotels, changes and what is not included

  • In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
  • There will be no refund for unused nights or early check-out (in case of medical condition it completely depends on hotel policy).
  • There will be no refund for any unutilized services (meals, entrance fees, optional tours, hotels, transport and sightseeing etc.) for any reason whatsoever.
  • Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
  • The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
  • We reserve the right to modify the itinerary at any point, due to reasons including but not limited to: force majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels/flights, cancellation/re-routing of flights, closure of/entry restrictions at a place of visit, etc.
  • If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
  • Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.

Our Scope of Services

  • Travo plans and operates your trip, and our own guides, drivers and cars run our private tours. Some services come from independent providers that we select and check, such as hotels, airlines, trains, restaurants, attractions, and large coaches or minibuses for bigger groups. We do not own or control those providers.
  • You will need to adhere to the conditions, rules and regulations of each service provider.
  • If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
  • We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

Cancellation Policy

  • Up to 5 rooms can be considered as FIT booking, and their cancellation can be done up to 48 hours free of charge. After 48 hours, the cancellation fee shall be the first night’s room price.
  • For bookings of 6 rooms and above, the reservation is considered to be a group booking and free cancellation is only possible 21 days prior. After 21 days, the first night’s room rate shall be charged.
  • If cancelled before 24 hours, including force majeure situations, one day tour cost shall be considered as cancellation fee.
  • Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise.
  • There will also be a service charge of 5% on total value in case of cancellation of land and 5% on total value for any amendments.
  • Hotel room allocation will be subject to availability and will be on a first come first serve basis.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.

Payment Policies

  • There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
  • Full payment must be completed at least 48 hours prior to departure.

Your responsibilities

You are responsible for holding a valid passport and any visas required for the countries on your itinerary, and for any vaccination requirements. We are happy to tell you what we know, but the requirement is yours to meet. We strongly recommend travel insurance for any trip.

Liability

We arrange and operate the services described in your quote and are responsible for delivering them with reasonable care and skill. We are not liable for losses caused by events outside our reasonable control, including weather, border closures, strikes, or the acts of third parties not engaged by us.

Contact

Your booking is with Travo by Medventures Travel and Tourism L.L.C, Dubai commercial licence no. 1169482, Office 1-011, Al Garhoud, Dubai, United Arab Emirates. Email [email protected].

In Georgia, trips are operated by Travo Tours LLC; in Uzbekistan, by ООО «TRAVO», INN 311 097 696.

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