Help
Questions before you book
Short answers to what travellers ask us most. If yours is not here, ask on WhatsApp or by email and a person will reply.
Our trips
Are your tours private or shared?
Private. Every trip on this site is for your group only, in your own vehicle, never a shared coach with strangers.
Can I change an itinerary or build my own?
Yes. Our 177 itineraries are a starting point. Use the trip builder to choose your own days and see a real price, or ask us and a consultant will adjust any trip.
Who runs the trip on the ground?
We do. Our own guides, drivers and cars run our private tours. Hotels, trains, airlines, restaurants and attractions are independent businesses we select, and larger groups may travel in a coach or minibus from a partner we check.
What if something on the day has to change?
Weather, road closures, festivals or a closed site can force a change. We offer the nearest equivalent we can arrange and tell you the difference in cost, either way.
Prices
Is the price on the website real?
Yes. It is calculated by the same booking system our consultants use, for your dates and group size. It is a quotation, not a booking: a consultant confirms hotels, guides and vehicles before anything is held for you.
Why does the price per person change with group size?
On a private trip the vehicle, driver and guide are shared across your group, so the price per person usually falls as the group grows. It can rise again when a larger vehicle is needed. Each tour page shows the live figures.
What is not included?
International flights, visa fees, meals not listed in the itinerary, personal expenses, tips, and tickets to attractions, museums, trains, cable cars and rides unless the trip lists them as included. Activities marked optional cost extra.
Which currencies can I see prices in?
US dollars, euros, pounds sterling, Indian rupees and UAE dirhams. Switch on any tour page.
Booking and payment
How do I book?
Send an enquiry from any tour page, or message us on WhatsApp. A consultant confirms availability and sends a written quote. The booking exists once you have that written confirmation. This website does not take payment.
When do I pay?
- There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
- Full payment must be completed at least 48 hours prior to departure.
What happens if I cancel?
- Up to 5 rooms can be considered as FIT booking, and their cancellation can be done up to 48 hours free of charge. After 48 hours, the cancellation fee shall be the first night’s room price.
- For bookings of 6 rooms and above, the reservation is considered to be a group booking and free cancellation is only possible 21 days prior. After 21 days, the first night’s room rate shall be charged.
- If cancelled before 24 hours, including force majeure situations, one day tour cost shall be considered as cancellation fee.
- Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise.
- There will also be a service charge of 5% on total value in case of cancellation of land and 5% on total value for any amendments.
- Hotel room allocation will be subject to availability and will be on a first come first serve basis.
- Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.
Your written quote states the charges for your trip. Full terms are on the terms page.
Who am I booking with?
Travo by Medventures Travel and Tourism L.L.C, Dubai commercial licence no. 1169482, Office 1-011, Al Garhoud, Dubai, United Arab Emirates.
Before you travel
Do I need a visa?
It depends on your passport and the country. See visas and entry for each of our five countries, with a link to the government source for every rule.
How long must my passport be valid?
At least six months from your date of travel.
Do I need travel insurance?
We strongly recommend it for every trip. Some visas require it: Armenia's e-visa for Indian passports, for example.
Will the hotel ask for a deposit?
Some hotels take a security deposit at check-in, refunded at check-out minus any extras such as the mini-bar. On special dates such as 24 and 31 December, some hotels charge a compulsory gala dinner, paid at the hotel.
How do I reach you?
WhatsApp +971 55 658 4436 or email [email protected].